If you are nervous about Amazon Alexa security, you are right. Amazon ‘human’ workers are listening to conversations to improve its responses says Bloomberg in a new report.
Now we as techies know the term Amazon Alexa Security is probably an oxymoron. Amazon transcribes all voice-to-text to enable it to respond to a question or command. You can see that text if you access your account and you can delete it as well (which we recommend you frequently do).
What you don’t know is that it also puts keywords (what interests you) in your shadow profile – err shopping profile.
The Bloomberg report found that thousands of Amazon staff are listening to selected conversations that have also been transcribed to annotate them with extra information. This is fed back into the software to eliminate gaps in Alexa’s understanding of human speech.
Amazon claims employees don’t have direct access to discover who they are listening too. But in making that statement it tacitly admits they do listen!
The big issue is that Amazon never told Amazon Alexa users that humans could listen to their conversations. Some of which have been distressing to its staff and some become comedic and are shared around – like the poor lady who was singing badly in the shower.
It states “No audio is stored or sent to the cloud unless the device detects the wake word (or Alexa is activated by pressing a button)”
‘No audio’ forgets to mention it will be translated to text and fed in the Amazon AI machine to target you with highly customised advertising.
In Amazon Alexa Security FAQs it states
How do my voice recordings improve Alexa?
Alexa is designed to get smarter every day. The more you use Alexa, the more the service adapts to your speech patterns, vocabulary, and personal preferences. For example, we use your requests to Alexa to train our speech recognition and natural language understanding systems. The more data we use to train these systems, the better Alexa works, and training Alexa with voice recordings from a diverse range of customers helps ensure Alexa works well for everyone.
Do you see any reference to Amazon staff listening to your conversations? No.
GadgetGuy’s take: Privacy should not be a casualty of convenience.
This shocking news comes on top of frequent reports that Amazon Alexa has sent someone’s conversation to total strangers and that Amazon Alexa is continuously listening, err recording. Tech analysts say that this is because Amazon Alexa does not require a dedicated hardware chip to wake the device and start recording – unlike some other voice assistants.
Or reports of
- Ease of hacking to act as a surveillance device.
- Amazon Alexa recordings being handed over to law enforcement.
- Spontaneous evil bone-chilling laughs
- Sending conversations to random people in your contact list
- Using everything you say to build a profile to sell you Amazon stuff
- Amazon Ring cameras hacked to allow others to see the feed using only a Ring customer’s email address. By the way, Amazon staff look at your security camera videos too to annotate and improve its software.
- Being used to disseminate biased political, or conspiracy theories or environmental propaganda
Remember Amazon is primarily an online shopping platform that has incredibly sophisticated AI to draw you into its clutches. Amazon Alexa is a large part of that strategy.
Amazon Alexa is fuelling Amazon’s move into selling data to advertisers to gain a slice of the US$88 billion advertising market.
Read why Google Assistant users do much more than Amazon Alexa and why shopping is Alexa’s ‘prime’ purpose. We are not stating that Amazon Alexa security is worse than any other voice assistants – but it is the only one owned by an online shopping company.
Loup Ventures shows the inherent bias/pedigree with this question, “How much would a manicure cost?”