Faulty MacBook Butterfly keyboards – not if but when!
The problem affects all MacBook 12” Retina from 2015-2017,
MacBook Pro 13” Thunderbolt from 2016-2017 and MacBook Pro 15” 2016-2017 – although
its any device with Apple’s butterfly keyboard.
As such, 2018 MacBook Air and MacBook Touch Bar keyboards replacements are available ‘on request’.
Apple made some modifications to 2019 MacBooks by adding a thin silicon shield the Butterfly V3.0 but noted repair and teardown experts iFixit say it does not cure the problem.
It wasn’t the fact that Apple was prepared to fix it. It wasn’t
the fact that repairs often took too much time due to shortages of parts. Nor
was it the fact that data loss could happen as it had to replace the entire
No, it was the fact that Apple replaced the faulty MacBook Butterfly keyboards with, you guessed it, the same faulty MacBook Butterfly keyboards.
This did two things.
First, the problem is likely to re-occur. The MacBook
Butterfly keyboard design is seriously flawed and fails when even minute specs
of dust get under the keys.
Second, the resale value of the affected MacBooks (and that
is most of them) is now ‘zero’. No one will buy a ticking timebomb, especially
one where warranty is not transferrable from the original owner.
Lawyers want every faulty MacBook replaced
iFixit says that the new Magic Keyboard in the 16-inch
MacBook Pro is the first of the new models with its older ‘scissor-switch’
design. This is the design used by almost every other laptop manufacturer. You
can read more here.
GadgetGuy’s take – Why did the faulty MacBook Butterfly keyboards debacle come to this?
First, I have yet to meet a happy affected MacBook owner. It
starts with missing keystrokes., sticky keys and flat out
Second, every MacBook owner that I have met has issues, and no
amount of keyboard thumping (therapeutic for frustration) will fix it. Love the
MacBook but hate having to use an external keyboard. How could Apple have let it
come to this?
Apple, in a fairly typical move denied the issue for three
years despite a massive number of complaints. “It was not a bug – it was a feature!”
It even charged to repair the keyboard, but that was a complete deck replacement
costing several hundred dollars.
Well the US class action has a very good chance of success,
and it is seeking amongst other things
A complete refund on demand
Failing that a warranty for the usable life of the
Replacement with a scissor-type keyboard – not Butterfly
A refund for any previous repairs and compensation
for time and loss of productivity
Substantial punitive fines for violating
consumer protection laws (and Australia has tougher laws than the US and users
can and should demand a full refund!)
And a public admission from Apple apologising
for the faulty design. The lawyers say it knew from day one but kept selling
its thin and light marketing BS.
And storms are brewing over the exploding MacBook Pro 15” Retina that is grounding many MacBooks because airline crew don’t have time to identify affected ones.
Those storms are still brewing over the MacBook Pro #stage light# failures for ALL MacBook Pro 13 and 15” from 2016 onwards – if you own one, you had better read the article.