The 2018 Canstar Blue Award for Most Satisfied Customers – Prepaid Mobile Plans and Providers goes to Boost Mobile.
Canstar Blue surveyed more than 6,000 Australians currently using mobile phone plans to measure and track customer satisfaction. Boost Mobile (website here) is at the top scoring perfect marks in
- Overall satisfaction
- Customer service
- Network coverage (Uses the Telstra 3/4G network)
- Ease of recharge
- Billing
- And ‘sign up and activation’
“This is an especially meaningful award – it is a direct result of feedback from our customers. Boost is the only provider to achieve top results in overall satisfaction. It means a huge deal to the entire Boost Mobile team. Our hard work is paying off. We will continue to satisfy the data hungry and drive value for our customers,” said Jason Haynes, General Manager, Boost Mobile.
“Our strength is being on the Telstra network and our awesome data inclusions on every recharge. This award acknowledges that we are the best in our industry for customer support. We are confident of delivering on our promise of more to customers.”
“At a time when prepaid mobile value is getting better consumers have plenty of choices. Boost Mobile has struck a winning balance between good service, network coverage and value for money. These are all important considerations for mobile users looking for a better deal. Boost Mobile has an engaged and satisfied fanbase,” said Simon Downes, Editor of Canstar Blue.
GadgetGuy’s take. We hear only good things about Boost Mobile
Boost Mobile’s recent highly competitive Anytime Plans, great service and use of Telstra’s 3/4G network put this MVNO ahead of the rest.
It is interesting that Aldi (that also use Telstra’s network) came in second. A lot of people trust Aldi.
The others all use Optus or Vodafone carrier networks and support.
Shame about the carriers, Telstra, Optus and Vodafone where service and value seem to be a thing of the past.
The Canstar Blue Awards prove that cheap does not mean good – and vice versa.
