Comsol recall – 10,000 and 20,000mAh power banks

Comsol recall

The Comsol recall includes 10,000 and 20,000mAh power banks models DPS10GY, DPE10BK, DPC20GY and DPE20GD.

Officeworks variously sold the power banks from 2018 until January 2021.

Due to an internal fault, the power bank’s battery may overheat and catch fire. The risk is serious with fire, injury, or death outcomes.

For more information, consumers can visit their nearest Officeworks store or phone 1300 OFFICE (633 423) or

GadgetGuy’s take

The Comsol recall is regrettable. Comsol is a reputable brand and Officeworks (Wesfarmers), a reputable company. All good – we are happy to provide publicity to help it round up these power banks.

The biggest issue is not with electrical or electronic goods purchased from reputable bricks-and-mortar stores, but unknown brands purchased online from Amazon, eBay, Kogan, Dick Smith and many more.

These are ‘merchant’ sites where tens of thousands of unknown foreign merchants can flog non-approved electronics knowing that Australian Consumer Law does not apply.

Make sure it has the RCM (regulatory compliance mark)

Any device that plugs into a power point either directly or indirectly is a medium risk device and requires approval.

GadgetGuy receives multiple requests to review high wattage chargers and power banks. Last year two ‘no-name’ high wattage chargers (allegedly with ‘CE’ approval) sparked and caught fire on our test. Another two 20K+ power banks died during the review and became dangerously hot when charging.

For electrical safety, electrical equipment must not be sold unless the item has RCM in compliance with AS/NZS 4417.1 & 2 and the EESS. For more information directly from the ESESS, click here.

Many products sold here have ‘fake’ or ‘unapproved C-tick marks.

You can read about other recent recalls here

  1. I think your opinion on ‘reputable brands or companies’ is deflecting from the real issue – consumers must be cautious of powerbanks from all sources.
    My DPE20GD spontaneously exploded. It was not plugged in, ie charging a device nor was it being charged.
    Luckily I heard it explode at 2.30am and was able to extinguish the fire before the it caught traction and I was killed.
    Yes Officeworks have compensated for all damage (extensive property damage) to which i am thankful but your comments in that consumers should be more wary of one brand over another is misleading.
    Perhaps a more ‘cautious warning on all powerbanks is more appropriate.

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