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GadgetGuy received a request for publicity for Vision Direct Australia’s new Lens Scanner, “An app that Vision Direct Australia and 6over6 teamed up to create a free online glasses prescriptions for every customer.”

As a good journalist (and a long-sighted one that needs glasses to read) Lens Scanner piqued my curiosity. How did it work and was it as useful as claimed?

So I went to the Lens Scanner website and then started digging about what is Vision Direct Australia? Its site looks kosher enough, but on the ‘About Us’ page it states,

“We are a global online omnichannel group led by young professionals. We are service-driven, detail-oriented and passionate about what we do. After over ten years of expertise in modern entrepreneurship, we are now an eyewear e-commerce leader in over 20 countries worldwide with a growing physical retail store presence in our key markets.”

Len Scanner
Note that the White T-shirts are not lab coats

So, Vision Direct Australia is global – nice for an Aussie company – or is it?

It turns out that it is a brand of ‘SmartBuy Glasses” which turns out to be a Hong Kong company Motion Global Limited, (referred to hereafter as Vision Direct or and most of its activities are based in Shanghai, China.

BTW: Motion Global gets a poor wrap on employee practices. Maui Jim brought a suit against SmartBuyGlasses on October 17, 2016, asserting claims of trademark counterfeiting and infringement, unfair competition, false advertising, and trademark dilution. Whirlpool is not too keen on it either. Product Review says there are major issues.

OK, where are your Australian stores? Oh, you do not have any.

OK, we accept that business can be done online, but it demands under Terms and Conditions “If you use this website for any reason, you will be bound by the Website Terms and Conditions. You indicate Your acceptance of these Terms of Use. If you do not accept these Terms of Use, You must stop using the Site immediately.” Oh, and it can update and add terms at any time without telling you and you are bound by them too.

It also says that it is not responsible for the Site or the server that makes it available or files available for downloading from the Internet are free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.

Shame that information is not on a flashing banner on the home page – you have just committed yourself to who knows what.

Let’s just say that none of the provisions gives a tinker’s damn about your privacy, let alone the fact that being in Hong Kong subject to Chinese Law means you have no rights in Australia.

Here are a few examples of the fine print – that you never read!

Vision Direct may provide, on the Site, links to sites operated by other entities as well as network content provided, uploaded, published, or distributed by users and other participants in the Site (‘Third Party Content’).

Fair enough if you go to a site out of Vision Direct’s control you are subject to the laws of that site – but here is the kicker – Vision Direct should not link to suspect sites – all care but no responsibility hey?

Well, it then states “All links to the Site must be approved in writing by Vision Direct prior to the creation of the link” so why doesn’t it take responsibility? Can’t have it both ways!

On your privacy

Vision Direct will fully cooperate with any law enforcement authorities or court orders requesting or directing it to disclose information (including personal data) that Vision Direct have obtained through your use of the Site. All information you submit to the Site, whether solicited or unsolicited will not be regarded as confidential.

Do you want your name, address, phone, email, mobile, age, gender, credit card and more in the hands of company that makes such a statement?

On warranties

Vision Direct limits its liability to, to the furthest extent permitted by the applicable law at its option, where the breach relates to goods, repairing or replacing the goods, or where the breach relates to services, supplying the services again.