If you own an HP notebook purchased between 1 December 2015  and 31 December 2017 you may be affected by the HP Battery Recall.

Batteries affected by the HP Battery Recall have the potential to overheat.

The list includes

  • ProBooks (64x G2 and G3 series, 65x G2 and G3 series)
  • x360
  • ENVY m6
  • Pavilion x360
  • ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations

Many of these batteries are internal and not visible when looking at the laptop. Affected batteries can be identified by visiting the HP website at https://batteryprogram687.ext.hp.com/

The battery packs have a CT: code that can be decoded by HP. The first characters of the unique number of a potentially affected battery will be 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF or 6FWBH.

What should consumers do?

Go to the HP Battery recall website at www.hp.com/go/batteryprogram2018 and follow the instructions to validate your battery. If the validation process shows that your battery is affected, cease use of the battery immediately. HP will provide replacement battery services for each verified, battery, at no cost.

Note: Batteries affected by this recall should immediately be put into ‘Battery Safe Mode’. You may continue to use your notebook on ‘Battery Safety Mode’, by connecting the notebook to an HP power adaptor.

HP Battery Recall