The HP Officejet Pro 9020 is a new breed of cloud-enabled, multi-function (print, scan, copy and fax) small office, home office (SOHO) printer that has double-sided scanning/printing and high IoT security at a ridiculously low price of $299.
What is the catch? An HP OfficeJet Pro 9020 at $299 including free delivery from HP Australia. Well, as far as we can see, there is only one – you must use genuine HP 965 ink to make it work. And that is not so bad as it offers both standard (approx. 700/1000 pages colour/black) and high yield XL (1600/2000 pages) that you can get from any major retailer.
OK, why the genuine cartridges? Isn’t that restraint of ‘something’.
Call the ACCC!
No. To give consistent laser-like quality (from an inkjet) and speed of 24 (professional mode) to 39 (general office mode) pages per minute, 1200 x 1200 DPI (native) with huge 30,000 pages a month duty cycle the ink cartridges have smarts in them. On other printer’s ink cartridges are simply ‘dumb’.
Some may see it as a lock-in – but it makes sense to avoid
non-genuine cartridges and achieve the extra functionality.
HP OfficeJet Pro 9020
HP began reimaging the HP OfficeJet Pro series more than
three years ago. It connected with thousands of small business owners in more
than 20 countries, identifying areas where HP innovation and creativity could
help each achieve their goals. This led to the reinvented HP OfficeJet Pro
Q: What did SMBs want?
A: Smart, mobile, secure, small footprint and low ink costs.
The HP OfficeJet Pro 9020 comes in lid colours
of Light Basalt (1MR73D) or Oasis (1MR80D)
Main paper tray
Second paper tray
HP 965 Black, Cyan and Magenta ink cartridges
Setup is via the HP Smart app for Android (tested) or iOS. It
also has drivers for Windows, macOS, Chrome and Linux.
You will need to create an HP account to use some app features. This is not so much the case with the Windows or macOS drivers, but some additional functionality of this printer resides in the HP cloud (like the HP Tango reviewed here).
The App automatically registers your warranty and requests necessary
access to files and folders on the device and will update the firmware. It also
can enable voice control (not tested)
From there, you can also set up Smart Tasks (one tap),
enable remote cloud printing, scanning, faxing, share the printer and order
It also has a new feature called self-healing Wi-Fi, although we are not sure what that does!
It also has a web server interface for us oldies
Base specifications – HP OfficeJet 9020
Mono: 24/39ppm (professional or office mode)
Colour: 20/39 (ditto)
Photo print 10x15cm 39 seconds
Native DPI 1200 x 1200, or multi-pass 4800 x 1200
Up to A4 – 60-105 (paper), 220-280 (photo), 163-200 (Card), 75-90 (envelope)
500 sheet capacity over two paper trays – 100 sheet output
6.75cm colour touch
Dual-sided in one pass – 35 sheets for scan, fax or copy up to 15ipm
Apple AirPrint; Wi-Fi Direct Printing; Mopria Certified; HP Smart
USB-2.0, LAN, Wi-Fi N dual-band and USB print
2000 recommended by capable of 30000 sheets per month
437 x 396.3 x 318.3 mmx 12kg
Idle 0dB to 55dB
1.22W to 30W
HP 965 or 965XL (four cartridges) pigment base
9010 from most office
9012 Officeworks $249
9018 Harvey Norman $249
9020 Officeworks $299
One thing we have learned with printers is that all the quoted
speeds use the theoretical ISO (International Organization for
Standardisation) tests and often don’t reflect real-world use.
Our test used Windows 10 and our reference HP x360 Spectre. One thing we noticed is that the initial warm-up from power off takes nearly two minutes, so it is best left idling. That should also save ink clean cycles.
First page out: about 10 seconds in mono or colour
Black Office/Professional mode (based on ten pages
less first page out time) 32/20 pages in 60 seconds – PASS
Colour Office/Professional mode – 30/20 – PASS
Speeds are about half the above – PASS
Over a week using mixed media Word documents of less than 10-pages,
we felt real-world speeds were about half the ISO speed. Still that is very
fast for a $299 printer and are within HP’s claims.
Office (draft) quality was great, with no
banding or significant colour variance.
Professional quality (on coated stock) produced
laser-like mixed media pages.
Photo quality took 45 seconds for a 10x15cm
print and just over four minutes for an A4 borderless print.
Bond recycled paper is a sponge, so we used both it and
coasted stock. Even on bond quality was good and on coasted stock colours
popped with sharp detail and deep blacks.
These are reasonable if not on the low side for a SOHO
Few use it anymore, but it has phone line I and out ports.
It is well-made and sturdy, but like any lower cost device
it is mainly plastic. Provided you put it on a desk it should last three-five
years with reasonable use.
The duplex (and flatbed) scanner looks robust enough, but we
can’t find if the rollers (which do wear out quicker than the print mechanism)
are replaceable. We can say it is fast and fed 35 sheets without fault.
The colour touch screen is quick and can perform most functions.
The app is more about setting up Smart Tasks – one tap tasks.
GadgetGuy’s take – HP OfficeJet Pro 9020 is one of the best SOHO printers we have tested
Brother, Epson, Canon and HP all have great products. But in
the inkjet field, I suspect it has the edge over earlier technology, and it is
Quality HP build, reasonable to low ink costs, probably the fastest
speed in its class – it is a very good ADF and duplex printer. Intelligence and
It has everything you need for an Android, Windows or Apple environment.
Value for money
Ease of Use
Reader Rating0 Votes
Fast printing even in duplex
Almost flawless print quality in professional mode
Reasonable to low ink costs
A4 borderless photo-quality prints
Space-saving cube size
None really especially at $299