On 24 May 2018, Optus sent an email offering its NBN broadband services to 138,988 of its mobile customers and advising them that their broadband service would be ‘disconnected very soon’ and encouraging them to ‘make the switch before it’s too late.’
This is not the first time Optus has been craptus.
- In March 2012, the Federal Court ordered Optus to pay $3.6 million in penalties about the advertising of its broadband plans.
- In June 2017, the ACCC accepted an undertaking from Optus to compensate consumers after an ACCC investigation into concerns that Optus was providing less data than advertised to consumers. The undertaking related to three separate incidents in 2015 and 2016.
- In December 2017, Optus agreed to compensate more than 8700 customers who were misled about maximum speeds they could achieve on certain Optus NBN plans.
- In May 2018, the Federal Court ordered Optus pay penalties of $1.5 million for making misleading representations to customers about their transition from Optus’ HFC network to the NBN.
ACCC Commissioner Sarah Court said
“Moving to the NBN is an important decision for consumers, and it can also be a confusing process. The ACCC has had to take action about Optus’ advertising on several previous occasions, and it is concerning that we again have to take it to court for alleged misleading statements about this issue,” Ms Court said.
Andrew Sheridan, Vice President, Regulatory and Public Affairs, Optus said:
Optus acknowledges the ACCC’s action and its mistake. Optus has apologised to customers who received the mistaken communication and offered a costless exit for those who took out the offer.
Brother goes ZINC (Zero-ink) for its new colour label printer
GadgetGuy has a review unit, but it may be few more weeks before we finish. Brother has released a VC-500W colour label printer using full-colour ZINC label rolls.
Colour crystals are inside the ZINK Paper and heat creates a quality, full-colour print. As the printer uses continuous length rolls that come in a choice of 5 widths (9, 12, 19, 25 and 50mm), users have the flexibility to design, print, and cut labels up to 430mm long.
From small gift personalisation or message tags, through to printing colour images, the range in size and length ensures that every label has that personal touch.
It costs $329 and will be at Officeworks. It works with Windows, macOS, Android and iOS. Website here
ITY Bytes 18 July is curated news. Vendors and PR may submit to [email protected]