LG Electronics Australia has identified the need for a minor software upgrade with selected digital TVs.
Over the past 48 hours LG has conducted in-lab tests and established the cause to be a software issue, whereby selected LG digital TVs can intermittently lock-up or freeze under certain signal transmissions.
LG is working with free-to-air networks to ensure that no further disruptions are experienced by viewers.
We regret any inconvenience and are now taking appropriate action by notifying LG customers of the issue and the free, in-home software upgrade to ensure that affected TV units are operating at the optimal level.
Customers with the following TV model numbers, purchased after August 2006, are encouraged to register for the free, in-home software update by visiting this page of our website.
- LCD TVs with integrated digital tuners: 32LC2D, 37LC2D, 42LC2D, 42LC2DR
- Plasma TVs with integrated digital tuners: 42PC1DV, 42PC1DG, 42PX4DV, 50PC1D, 50PC3D, 50PB2DR, 60PC1D, 60PY2D
- Rear Projection TV?s with integrated digital tuners: 56DC1D, 62DC1D, 62DC1DA
- CRT TVs with integrated digital tuners: 32FS4D
Only models purchased after August 2006 with serial numbers beginning with 608, 609, 610, 611, 612, 701, 702 or 703 are affected.
Models with serial numbers not beginning with these numbers do not require the update.
In the unlikely event (prior to the software upgrade) that a customer experiences a further TV ?freeze?, simply turn the power off, unplug the TV at the wall power socket (leaving for approx 20 minutes) and allow the unit to completely power down.
LG Electronics would like to apologise for any inconvenience caused to customers.
Source: LG Australia