So this is not the endgame
I am heartened by the number of people who have contacted GadgetGuy ([email protected]) and related their woes with NBN and faceless call centres. My heart goes out to one who has been fighting the cause for two years!
The day after the 7.30 Report went to air an NBN Lead Resolution Manager contacted me and has offered to assist. I have sent all the evidence to them and will help in any way. After all, I pay Telstra for a reliable 100/40Mbps service, and that is all I want!