The Australian Communications and Media Authority (ACMA) found that Optus (a Singtel company) continued to send marketing messages to customers after they had opted out or “unsubscribed”. It breached anti-spam laws 2 million times.
ACMA chair Nerida O’Loughlin said the regulator launched its investigation after receiving complaints from Optus customers.
“We know that Australians hate receiving spam. It interferes with their privacy and their choices about what messages they receive over their networks. This is the largest infringement fine ever paid for spamming.”
It reflects the seriousness of breaches made by Optus. Moreover its failure to honour its customers’ wishes to unsubscribe, in some cases on multiple occasions.
Spam and unsubscribe – it will be enforced
The ACMA does many things but a key one is to go after spammers. If an unsubscribe button is missing or does not work it is very easy to report it online. Note there is a difference between reporting spam and making a formal complaint. Spam also applies to SMS, mail or any instant messaging app.
ACMA released the top five phone scams for 2019
(numbers represent complaints to ACMA)
NBN impersonation scam 4,419
Computer virus/tech support scam 1,761
DNCR registration scam 1,245
Accident claim scam 435
So-called Chinese scam 417
For more about scams in Australia, or to report a scam to
visit the Scamwatch
GadgetGuy’s take – Optus coptus a big fine – thanks ACMA
ACMA looks after communications issues but its there to help
consumers offering advice on