Perhaps we’re just looking too far into it, and that these driver issues and support problems and software frustrations would be ironed out by someone not the end-user by the time it reaches them, but we have our doubts.
And those doubts arise simply because if you bought this because you wanted a better built Spectre x2, you’d get it, but you’d also get these software issues, and computers shouldn’t ship with software issues like them.
It’s not a Windows issue, either. Rather, it’s an HP issue, because with so much extra stuff sitting on top, the complexity is increased.
Take the web camera, for instance, which works and was even picked up by the Windows Hello system initially, but wouldn’t allow us to file our image as part of Windows Hello. After an update, Windows Hello now won’t even talk to the camera, saying it can’t turn on the camera when it does, in fact, work.
So you go to one of the support systems in place to fix it, only to find that there is more than one support system, and neither really work the way you expect them to, crashing or failing to update anything.
In a workforce, an IT department can deal with this, and will probably even stop updates before they’re rolled out, but if you don’t have that, the HP Elite x2 can just end up confusing, which is a real shame given the promise of the hardware here.
If HP can iron out its software concerns, the Elite x2 could be a tremendous business-friendly Surface competitor, though its design needs one more thing: more resistance to scratches.
We’re delighted that more companies are embracing high quality materials such as aluminium and magnesium, but why do so many scratch?
Microsoft’s Surface Pro and Surface Book machines all pick up scratches remarkably easily, and so too does HP’s Elite x2, even though it relies on aluminium instead of the magnesium used by Microsoft.
Apple uses aluminium too, but its computers don’t scratch easily. In fact, they barely scratch at all, and you need to bring in some serious nails and scraping to get the Apple machines to pick up on cosmetic damage.
But here on the HP Elite x2, we found scratches after carrying in our backpack. Our backpack, for crying out loud. There might have been a USB key or the HP stylus in there at the same time, and we got scratches.
That’s just mad, and a little maddening at that.