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HP OfficeJet Pro 9020 for SMBs
4.7Overall Score
Name: HP Officejet Pro 9020
Price (RRP): $299
Manufacturer: HP

The HP Officejet Pro 9020 is a new breed of cloud-enabled, multi-function (print, scan, copy and fax) small office, home office (SOHO) printer that has double-sided scanning/printing and high IoT security at a ridiculously low price of $299.

What is the catch? An HP OfficeJet Pro 9020 at $299 including free delivery from HP Australia. Well, as far as we can see, there is only one – you must use genuine HP 965 ink to make it work. And that is not so bad as it offers both standard (approx. 700/1000 pages colour/black) and high yield XL (1600/2000 pages) that you can get from any major retailer.

OK, why the genuine cartridges? Isn’t that restraint of ‘something’. Call the ACCC!

No. To give consistent laser-like quality (from an inkjet) and speed of 24 (professional mode) to 39 (general office mode) pages per minute, 1200 x 1200 DPI (native) with huge 30,000 pages a month duty cycle the ink cartridges have smarts in them. On other printer’s ink cartridges are simply ‘dumb’.

Some may see it as a lock-in – but it makes sense to avoid non-genuine cartridges and achieve the extra functionality.

HP OfficeJet Pro 9020

HP began reimaging the HP OfficeJet Pro series more than three years ago. It connected with thousands of small business owners in more than 20 countries, identifying areas where HP innovation and creativity could help each achieve their goals. This led to the reinvented HP OfficeJet Pro series.

Q: What did SMBs want?

A: Smart, mobile, secure, small footprint and low ink costs.

GadgetGuy thinks HP is on a winner.

Website here

Out of the box

  • The HP OfficeJet Pro 9020 comes in lid colours of Light Basalt (1MR73D) or Oasis (1MR80D)
  • Main paper tray
  • Second paper tray
  • HP 965 Black, Cyan and Magenta ink cartridges
  • Power cable

Setup is via the HP Smart app for Android (tested) or iOS. It also has drivers for Windows, macOS, Chrome and Linux.


You will need to create an HP account to use some app features. This is not so much the case with the Windows or macOS drivers, but some additional functionality of this printer resides in the HP cloud (like the HP Tango reviewed here).

HP OfficeJet 9020 app

The App automatically registers your warranty and requests necessary access to files and folders on the device and will update the firmware. It also can enable voice control (not tested)

From there, you can also set up Smart Tasks (one tap), enable remote cloud printing, scanning, faxing, share the printer and order ink.

It also has a new feature called self-healing Wi-Fi, although we are not sure what that does!