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Telstra 5G Wi-Fi Pro modem is pretty good at 3/4G too
4.1Overall Score
Name: Telstra 5G Wi-Fi Pro modem hotspot
Price (RRP): $599
Manufacturer: Telstra/ZTE

The new Telstra 5G Wi-Fi Pro modem leverages the power of the Qualcomm X55 Gen 2, 3/4/5G modem coupled with a Wi-Fi 6 AX1800 hot-spot. All in a small, battery-powered form factor.

The Telstra 5G Wi-Fi Pro is a rebadged ZTE MU500 joining a host of other Telstra/ZTE white-labelled products. We only mention that as ZTE has is part of the Huawei/ZTE/China spying debacle which precludes it from supplying any 5G infrastructure in Australia and other five-eyes countries.

That aside, ZTE makes some wonderful gear. GadgetGuy had nothing but praise for its phones before the US Entities List crippled its global sales. It is up to you if you use the modem for sensitive data, but you must expect Telstra has vetted its security.

Review: Telstra 5G Wi-Fi Pro modem (ZTE MU500)

  • Telstra website here
  • ZTE website here
  • Manual here (it is a PDF so check the downloads folder)
  • Size: 133 x 73 x 18.5mm x 230g
  • Price: $24.95/16.63 over 24/36 months (total approx. $599) plus a Telstra data plan  
  • Data Plan: As of June 2020, all 5G access costs $15 extra (over 4G) per month – the prices shown include this: $30/5GB, $40/20GB, $50/60GB, $75/200GB
  • 5G Coverage: Map here
  • Warranty: ZTE provided 24-months ACL warranty on the device and 12-months on battery and accessories but only if purchased through Telstra. Avoid grey marketers like the plague
  • Status: Not locked to Telstra but the LTE bands favour Telstra over other carriers
Telstra 5G Wi-Fi Pro

What can it receive?

  • 5G Sub-6GHz – Band n78(3.5GHz used in Australia), n7(2600MHz), and n5(850MHz). In theory, sub-6GHz can transmit a signal a couple of kilometres.
  • 5G mmWave Band n258(24.25 – 27.5GHz) but this is only on trial at present and will not be commercially available in Australia until late 2022. It will have limited coverage, and you must be within 100m of a tower to get a good signal
  • 4G Bands 28 (700MHz – Telstra 4GX), 1 (2100MHz), 3(1800MHz), 7 (2600MHz), 8 (900MHz) with Cat 20/18 theoretical 2.5Gbps/316Mbps downlink/uplink. In theory, a 4G signal can reach several kilometres from the tower. Our 3/4G/X tower is 1.3km away, and we only get 3-bar reception.
  • 3G Bands 850/2100Mhz (not really meant for data)

And at what speed?

I live on the Central Coast of NSW – a lovely spot, and we hope those damned Sydneysiders don’t discover our little piece of paradise. 5G coverage is supposed to be from Woy Woy to Gosford, but we went wardriving and did not get a signal (granted, perhaps because we were in the car).

Telstra 5G Wi-Fi Pro
One day we will find the mythical 5G

The Qualcomm SDX55 chip is a Gen 2 modem that offers both Sub-6GHz low-speed and mmWave higher-speed download/upload rates. The theoretical DL/UL on mmWave is 7.5/3Gbps, but there is no mention of Sub-6Ghz speeds. Our take, when we have been able to access 5G on other devices is no more than 2Gbps/500Mbps, and the reality is that it is around 50-400/40Mbps.

OOKLA Speedtest – too variable to call

Three tests each on Telstra 4GX Band 28 in 3-bar -100dBm reception with Telstra provided 5G sims.

DevicemsDL MbpsUL Mbps
Surface Pro 7 connected via 5Ghz Wi-Fi Pro18/19/2228.9/24/39/56.721.58/23.38/24.39
Samsung Galaxy S20 Ultra 5G
Exynos 5312 modem
18/23/2336.6/38.6/38.712.76/18.4/23.3
OPPO Find X2 Pro 5G SD55X modem18/23/2343.3/55.2/65.423.4/29.6/32.5
Surface Pro 7 connected via Ethernet to Wi-Fi Pro23/27/27*53.69/43.94/70.9823.56/25.56/22.61

* This test was performed about two hours after the Wi-Fi tests, so the ping speeds represent network congestion at that time.

All this proves is that the Telstra Wi-Fi Pro, at least in 4GX is a competent performer, but the OPPO Find X2 Pro using the same X55 modem is a tad faster.

If you get a 4-bar 4GX signal expect a maximum of 150/35Mbps DL/UL.

We will attempt to update the 5G speeds when we find suitable reception. However, as a guide expect somewhere between 50-400Mbps/35Mbps DL/UL.

The unit can have two external TS-9 antenna ports for better 3/4G reception only – not for 5G.

Ethernet port – PASS

You can connect a LAN device like a Gigabit Ethernet Hub/Switch or a PC.

USB – charge and data – PASS

You must load Windows or Mac drivers to connect via USB-C. The device presents Setup.exe on the first connection.

Internet Wi-Fi – Interesting – PASS as an access point

It can connect to another Wi-Fi hot-spot like an NBN router. This is a WWAN (mobile) connection – the Ethernet port does not act as a WAN.

As a Wi-Fi hot-spot – PASS

It uses the Qualcomm QCA6391 Wi-Fi 6 AX1800 chip. This is a 2.4/5Ghz dual-band, VHT 80, 2×2 MIMO.