With 94 PCs spread over 13 sites, UniLodge had a significant problem: how do you centrally manage that many PCs at that many sites with any consistency? A provider of student accommodation in Sydney, Melbourne, Canberra, Brisbane and Auckland, UniLodge required spam and virus management across all of its systems, but had a major issue managing small clusters of PCs in disparate locations.
Originally it relied on traditional per-desktop solutions, similar to the consumer suites many people are familiar with. But according to Keith Hoult, Senior Project Manager at UniLodge, they needed a solution that would ease their management burden. They found it in McAfee Total Protection for Small Business.
?We were trying to limit the hours lost managing individual PCs and servers across the group by ensuring all PCs from many of our small networks across Australia and NZ are protected and updated with a uniform standard,? said Hoult.
The managed services model of McAfee Total Protection for Small Business allows UniLodge to do just that, he said. Total Protection for Small Business installs a complete and comprehensive security agent on each PC, but all the PCs are centrally managed through a web-based console that can monitor and control the security systems on the PCs individually, as well as create global and group-based security rules. Because the security policies and software can be centrally managed and monitored, UniLodge?s outsourced IT staff are not required to physically visit each PC to make changes to security policies.
UniLodge, said Hoult, has a single contractor that monitors all the work stations in Australia and New Zealand.
?A staff member at Leading Edge Information monitors the PCs on our network and provides monthly reports to our external IT support. The report details any PCs that may have outdated virus definitions, and ensures that all workstations are fully protected. This means our external IT support staff only become involved if we have an incident, which we haven?t since the installation of the managed solution.?
Association and Communications Events
Like so many small businesses, Association and Communications Events (ACE) doesn?t have an inhouse IT manager. Ranked 27th on BRW?s Fast 100 list of fast-growing companies, ACE has grown in the last five years to a company with 18 staff and 20 PCs ? enough to be a significant management problem, but not enough to justify a permanent onsite staff member.