Product Safety Australia has issued a recall notice for Amazon Ring Video Doorbell 2nd generation. It follows reports the lithium battery could sustain damage during installation resulting in a fire or serious injury risk.
The product model number 5UM5E5 – sold between 3 June and 7 September 2020 nationally online and via:
- Bing Lee
- Amazon Australia online
- JB Hi-Fi
- Harvey Norman
- The Good Guys
- eBay Australia online
Consumers should visit Ring’s website to download a new user guide before installing.
Ring Video Doorbell 2nd generation customers can go to the website.
Contact details: If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.
Ring says there are no hazards for a correctly installed product.
You can see other tech recalls here