The ACCC has renewed warnings to consumers to be on heightened Scamwatch. This time for scams supposedly from major utilities – Telco, gas, electricity, water and more.
“Scammers typically impersonate well-known companies such as Origin, AGL, Telstra and Optus via email, to fool people into assuming the bills are real,” ACCC Deputy Chair Delia Rickard said.
“They send bulk emails or letters which include a logo and design features closely copied from the genuine provider. It states the account is overdue and if not paid immediately the customer will incur late charges or be disconnected.”
“Alternatively, the bill may claim that the customer has overpaid and is owed a refund. Or it may simply say the bill is due and ready to pay,” Rickard said.
Scamwatch – NSW is the most gullible trusting
New South Wales residents (1779) reported the highest number of incidents of the fake billing scam. Compared to
1275 in Queensland
1245 in Victoria,
485 in Western Australia
462 in South Australia
132 in the ACT
117 in Tasmania
38 in the Northern Territory
“Older Australians should particularly be wary of emails pretending to be from utility companies, with people over 65 reporting the most fake utility billing scam incidents,” Rickard said.
Scamwatch – How to spot a fake
If you receive a bill outside of your normal billing cycle or don’t expect to receive an overdue notice, call your provider to check whether it is legitimate.
If you are not a customer of the company simply delete the email.
Never click on links or open attachments in an email from an unverified sender – they may contain a malicious virus.
Never send money or give credit card details, online account details or personal information to anyone you don’t know or trust and never by email or over the phone.
Keep your computer secure – always update your firewall, anti-virus and anti-spyware software, and only buy from a verified source.
GadgetGuy’s take – Scamwatch alert level heightened
You can help by reporting these things to Scamwatch. The online form is here.