Telstra

With one fell (and foul) swoop Telstra has disenfranchised millions of lower-cost users. It knows many will be too lazy to look around – well here is the wake-up call.

Postscript: While writing this article I researched several MVNOs and was attracted to Woolworths 12 month post-paid plans. I went to Woolies, bought a $10 starter SIM pack (well two) and tested using my wife’s phone (in case things went pear-shaped).

Swapping was incredibly easy. Replace the sim, go to Woolworths mobile website/activation, type in the existing phone number and Telstra account, select a plan, put in a credit card and voila – within 30 minutes the number was transferred and working. Armed with confidence I repeated that for my phone and it worked too. I feel liberated from Telstra and the costs are about a third of what Telstra wanted and Woolies credited the starter pack costs as well.

Telstra

Disclaimer: I admit to having ongoing issues with Telstra over NBN and a current Telecommunications Industry Ombudsman complaint against them. I am sticking with Telstra/NBN because the issues are not resolved and I dont want to go throuhg the hunderds of wasted hours with another ISP – I just want them to fix it.

But it gives me no joy, especially as a 40-year loyal customer (and a large ISDN, Fibre business user as well) to have to say that Telstra sucks.