Then there are those with genuine hardship that juggle bills. Sorry that option no longer exists, and you can’t easily contact anyone willing to listen. That right – even 13 22 00 goes automatically to useless and utterly time-consuming Telstra online chat (that you cannot record and save).
Telstra says it is for your own good
‘You will continue to get access to the Telstra Mobile Network, with unlimited standard national talk and text in Australia. You also won’t incur any excess data charges in Australia. Instead, your speeds will slow to a maximum of 1.5Mbps if you exceed your data allowance.’
‘You’ll share your data allowance with up to 10 services on your account. As long as they are also on an upfront mobile plan.’
And it infers that all new transactions – internet, Foxtel etc. will become pre-pay too.
What do you lose?
Voice to Text
International Roaming (coming)
One number (share the phone and watch)
Not happy Andy
If you don’t want to entrust bank pre-payment details to Telstra, you can move to one of the many MVNOs (Telstra, Optus, Vodafone network resellers) if you first pay off any device or outstanding charges.
That means you won’t be able to transfer your phone number until you are all square with Telstra. Even if you dispute the amount owing.
And if you exist pay-to-pay or your credit card expires before the next bill then services are cut. No questions allowed.
Telstra will abolish post-paid mobile plans. I won’t comment on the move’s senselessness nor its abandonment of the universal services obligation. It is only good for Tel$tra in that it creates a massive shift forward in cash flow. And a reduction in chasing overdue accounts. It is another sign that Telstra does not want to deal with consumer and small business anymore.
We have long said that Telstra is only interested in high-value enterprise, government and education markets. Its T22 pricing may have reduced 1800 plans to 20. Now its a handful where the cheapest 5G monthly pre-paid is $65 for 80GB. Most users will never consume that.
We find MVNOs and CSPs have a closer relationship with users and offer better value.