When Telstra’s mobile access went down last week, there were lots of angry people, but Telstra’s apology of a day of free data might have made things all right.
Valentine’s Day might have been special for anyone receiving chocolates, flowers, or any other gifts of endearment, but it was also special for Telstra customers, as that was the day the company decided to reimburse the few hours the service went down earlier in the week.
Last Tuesday, Telstra’s services went down in a big way, with a several technical fault being compounded by human error.
The company was apologetic, and even tried to rectify with the promise of a day of free data for all subscribers. You could have no data left on your account for the month and you’d still get the free data, with Telstra providing it on February 14.
That was yesterday, and as one of the people downloading on the service, we can tell you that speeds weren’t bad before people woke up, but once that happened, the network slowed, providing 4G speeds that were closer to the maximums of 3G.
Still, the data was free, and Telstra even has a tally for how much its customers consumed: 1841 terabytes (TB) of data.
“That’s the equivalent of around 2.3 million movies, or 5.1 million episodes of Game of Thrones, or 23 million downloads of Kanye’s new ‘The Life of Pablo’ album,” wrote Mike Wright, Telstra’s Group Managing Director of Networks.
According to Wright, it was Telstra’s busiest day yet, and according to him, “overall the network performed as designed”.
As for whether a day of free data will happen again, the company wouldn’t comment, but it did say that it hopes the day of free data “helps make up for some of the inconvenience” the company caused.