Consumers have been lulled into a false sense of security using price comparison websites for everything including health car, house, life, travel, and pet insurance to phone, internet, energy, home loans and travel bookings.
The problem is that while price comparison websites may save
‘some’ money that does not correlate with the best possible deal.
The Australian Competition and Consumer Commission (ACCC)
has had price comparison websites in its sights for some time levying huge
fines for misleading conduct.
In essence, many price comparison websites make lofty claims that they compare the market and offer you a better price for the service. What few adequately disclose is that they a) ‘partner’ with a select few suppliers and b) make a hefty commission as you switch (so switch you must).
The ACCC has found, without exception, that price comparison websites do not compare all available suppliers and prices.
In fact, they compare very few suppliers, especially where geographical locations can make a huge difference. They steer you to suppliers they make the most money from. Worse still they base your comparison on a previous ‘bill’ that likely was terrible in the first place, e.g. easy to better.
It found, for example, that iSelect (report here) includes offers from 11 retailers (out of 22) that sell electricity to households in Sydney. The smaller price comparison websites compare offers from far fewer retailers – in some cases, as few as three. Many of the price comparison websites still do not disclose the identity, number or remuneration of their commercial ‘partners’.
GadgetGuy has been reviewing a device from Adelaide company Emberpulse that CEO Dom Gelonese claims can stop the energy rip-off.
We interviewed Dom, and he has a few choice words about energy price comparison websites. Responses are paraphrased.
GG: Why are energy price comparison websites so fraught
DG: There are five main reasons.
There are over 5,000 retail energy price plans (plans) from retail energy suppliers (retailers) covering the whole of Australia. Regional Australia has far fewer choices compared to its city cousins, and at best a price comparison website gives you options from a handful of ‘select’ plans
Retailers intentionally design plans to be extremely hard for consumers to compare, forcing them to price comparison websites that are their secret business partners
The retail electricity supply industry has poor governance, so it is easy to get away with hidden terms, conditions, penalties for late payment, and commission deals to price comparison websites. Is the ‘Wild West’ too strong a term?
Consumers lack any real understanding of their power usage apart from a previous bill, and it tells them very little. The worst thing price comparison websites do is to compare so-called ‘discounts’ – competing plans seldom use the same base rate per Kilowatt hour (kWh), or time of day charges.
And finally, not one price comparison website is looking at the bigger picture. Things like when saving money may mean going solar for water and energy and when installing a home battery makes sense. This will become even more critical with the increasing use of electric vehicles and recharging costs.
Simply put these so-called objective price comparison websites with their funny or heart-warming television commercials are purely money-making machines.
How do they make the most money? By selling what is best for their partner energy retailers – not you. In every case, we have seen price comparison websites more expensive than the cheapest plans that are readily available.
Essentially, Australians are being taken to the cleaners by
these supposed ‘helpful’ websites, particularly if they are oblivious to the
way the energy industry works.
GG: What is the answer?
DG: As with any industry, consumer education is the answer. Give them the skills and tools to wade through the intentional retail energy market ‘white noise’ and find the ‘white space’.
Government action would be a good first step, but there
seems to be too many competing interests at play.
The gutsy answer is to lightly regulate the retail industry to the extent that you can make an ‘apples for apples’ comparison (comparator rate). Define terms such as energy use time bands, what a daily service charge is and let the consumer know what the retail ball-park price is they should pay for power. A little like ‘fuel-watch’ although the wholesale energy industry prices can vary wildly.
Then stop the industry advertising the lowest rates (after a
discount applies if you pay on time) to the real rate (a comparative rate as the
government has mandated for financial loans.)
The Energy Council of Australia (comprises Federal and the State Energy Ministers) instead is proposing a reference bill to show what others in your area/circumstance are paying. That is fraught with difficulty and really sets a low expectation of beating the reference bill.
GG: But how do we stop the energy rip-off?
DG: Learn to play the retailers game and understand the energy plans
The plethora of plans makes it truly harder to compare what it will cost you with one retailer over another. The lack of any meaningful analysis of your data use makes it even harder. No wonder price comparison websites are thriving.
The Australian Government Australian Energy Regulator Energy Made Easy website is a good start, but it only shows 25 of the possible 367 plans (in your case). With your use, a time of day tariff is not as good as a single rate tariff with perhaps a higher daily supply fee.
There is a great article about the Energy Made Easy website here and how just two main retailers, Origin Energy and Energy Australia, had previously posted 547 publicly available market offers across three markets. They now post 2,010 offers in those markets; the difference explained by the offers only made available to price comparison websites.
And let’s not get started on discounts – it should be standard APRA regulated percentage for late payment
A US survey (nothing done here yet) found
46% of people habitually pay bills late
61% pay some bills late as it is a case of managing money between paychecks to pay the most pressing bills first
So, for that 46% what is the point choosing between 30% or a 10% discount with a lower tariff. What sounds better? On the face of it the former seems like the best option, but what most Aussies don’t realise is that it depends on the kilowatt-hour (kWh) rate and other charges.
GG: The other charges?
DG: It’s not just the kWh charge. Many retailers have a huge range of add-ons including pay-on-time discounts, feed-in-tariffs, termination fees, time-of-use-tariffs, variable consumption charges (can be based on what the retailer pays per kWh by the hour), and a daily supply charge to name a few.
GG: Next steps?
DG: Unfortunately it is up to the consumer to make the first move.
Consumers must understand that different states
and territories have different energy retailers and, therefore, different
Research is key. Aussies must spend the time delving
into the world of energy to ensure they’re getting the best bang for their buck
Individual energy consumption per house varies, so
it is important consumers understand their own energy use and patterns
Statistics show that 50% of consumers have never
switched energy retailers, only doing so when they move out of an area serviced
by their retailer. That blind devotion costs money.
Ask your current energy retailer to put you on a
better plan NOW or threaten to switch! We need to stop shying away from what we
There are ‘anti’ price comparison website crusaders helping to open consumer’s eyes and new technology like Emberpulse is slowly moving the balance of power back to consumers.
To gain the best deal, you need knowledge.
About Embertec (You can read GadgetGuy’s first two-week money saving review here)
Embertec is Australia’s largest energy efficiency technology
company. It provides
Emberpulse, a device to measure energy use at the main power box
EmberIQ, a smart plug that measures energy use of attached appliances
Emberpulse app for Android, Windows, iOS or macOS to view real-time energy use
And it maintains a current database of almost every retail energy plan to objectively compare your use against the plethora of confusing rates. It advises Emberpulse users of the best plans for their use – no bias or money changes hands.
Emberpulse has no commercial relationships with retail energy
companies or GadgetGuy (nor do the hundreds of other companies we write about
or review). We think it’s a good thing!