For affected devices (see the full list of affected devices at the end of the page),

  • You will not be able to renew maps or services.
  • If you have an active subscription to map updates or TomTom services, you will continue receiving those until the subscription runs out.
  • You will not receive new software updates.
  • Your device will continue to function as it does now, but your map will become out-of-date and as such navigation will be less accurate

Devices no longer supported (U.K. list) – the US list is different

GO (B1) GO 1000 (LIVE) (TD/TB) GO 1005 (LIVE) (SF/SB)
GO 300 (M1) GO 500 (2005) (M3) GO 510 (V5)
GO 520 (M2/M4) GO 530 (J1/J2) GO 540 LIVE (WT)
GO 550 LIVE (W3) GO 630 (JB) GO 700 (M5)
GO 710 (V5) GO 720 (M6/M9) GO 730 (J3/J4)
GO 740 LIVE (WR/WL) GO 750 (LIVE) (W4/W7/W8) GO 820 (FT)
GO 825 (FY) GO LIVE 1050 / GO LIVE 2050 (SB) ONE 1st Edition (G1/G2)
ONE 2nd Edition (E1/E2/Z1/Z2/Z3) ONE 30 Series (PA/PB/PC/PE/PF/PH/PI/PK/PN/PP/PL/PO/PQ/PV) ONE 3rd Edition (Y1/Y2/Y3/Y4/Y5/Y7/Y8)
ONE IQ Routes (P1/PS/P2/PU) ONE XL (L1/L2/L3/L4/L7/L9) ONE XL HD Traffic Europe (F3)
Start (XA/XB/XC/XD) Start 20(AO)/25(BK) Start 60(WM)
Start/Start Classic (XN/XM/XF/XH) VIA 110(AG)/130/135(AV/AQ) VIA 120 (LIVE) (AN/AU/FM)
XL 30 Series (RB/RC/RH/RI/RM/RN/RO/RV) XL IQ Routes (GG/GH/GI/GJ/GP) XL IQ Routes (RU/RS)
XL IQ Routes LIVE (R1/R2) XXL IQ Routes/Classic (RY/RW/RX/GL/GQ) Rider V1, V2 or V3

Now here is the catch 22 – my TomTom Go 6100 is not in this list yet we received an email suggesting it was no longer supported – Maps and Services to stop for your device. It blithely offers a 30% discount to go to a TomTom 620 which was supported – for how long? Shove it TomTom.

TomTom

What a rip-job!

GadgetGuy’s take: There appears to be a focus on selling maps (services) rather than honouring lifetime promises.

A premium $399 TomTom Go 6100 (with a microSD card memory expansion slot) sold by TomTom until mid-2016 should last for at least five or more years. But as the email clearly says “Maps and Services to stop for your device.”

Persistence, not TomTom support, got it going again to help my daughter get home to Canberra. I for one will not be buying TomTom products ever again.

Update – TomTom is still spamming my daughter

Today (29 January 2019) she received this wanring
Your current SatNav is incompatible with TomTom’s latest map update. Consider upgrading your hardware.

Yet, TomTom’s website reveals in fine print:

I have Lifetime Maps: Newer devices with Lifetime Maps are not affected. Only a limited number of devices made before 2013 will have trouble supporting new maps and software. We have already contacted users with these devices. To confirm your device’s capacity and year of manufacture, you can check both via My Products on the TomTom website.

So why are TomTom spamming my daughter (and other users) spreading fear, uncertainty and deception? Laughable, the desperate lengths it will go to to get sales. TomTom please tell the truth although its too late to repair your tattered reputation.

And its offer to pay $0.00 relates to the first map for 1.5 years then you pay for updates. What happened to Lifetime???

TomTom
TomTom