Boosting the Wi-Fi signal around your home, with 4G fallback for when disaster strikes, the Telstra Smart Modem Gen 3 has you covered.
Whichever part of the NBN’s Multi-Technology Mix runs to your door, there’ll be times when outages – planned or otherwise – leave you in the lurch. While it’s easy to hotspot your notebook or tablet from your phone, a broadband modem/router with 4G fallback offers the added advantage of keeping your entire home online and your home phone working until your NBN service is restored.
Telstra, Optus and Vodafone all take advantage of their mobile networks to offer 4G fallback in their flagship NBN home broadband modems. The Telstra Smart Modem Gen 3 – only available to Telstra customers – also steps up to Wi-Fi 6 802.11ax, helping deal with those wireless blackspots around your home so you can make the most of your broadband connection.
Review: Telstra Smart Modem Gen 3
Australian website | here |
Price | Free for new Telstra customers on 24-month plan, $9 p/m for 24 months for existing customers |
Warranty | 2 years |
Other | You can read other GadgetGuy Telstra news and reviews here |
First impressions
Compared to the Gen 2, the Telstra Smart Modem Gen 3 stands a little taller and wider – but not so much that it’s unlikely to fit in the same location in your home.
The subtle design doesn’t have a lot of distracting lights and buttons on the front, just a simple light which changes colour to indicate the status of your broadband connection. Access to advanced features like the WPS button for easily connecting Wi-Fi devices is on the back – which is good from an aesthetics perspective but perhaps frustrating if you need to access it often.
Like its predecessor, you’ll find a WAN Ethernet port for connecting to your NBN box and four LAN Ethernet ports for connecting wired devices like your desktop PC and Network Attached Storage. There’s also a USB2.0 port for connecting a printer or external storage, surprisingly stepping down from USB3.0 on the previous generation Telstra Smart Modem.
You’ll also find external antenna connectors for boosting your 4G signal. Finally, there’s a PSTN port for connecting your home phone, assuming you still want a home phone line.
Keep in mind the Telstra Smart Modem Gen 3 only works with a Telstra NBN connection (I’m with Aussie Broadband, so I tested it on my mother-in-law’s Telstra NBN50 connection). Upgrading from her Gen 2 was easy, simply a matter of unplugging all the cables from the back and plugging them into the corresponding plugs on the Gen 3.
There’s no need to configure the Gen 3, everything gets up and running automatically, even the home phone service. Keep it mind, it will have a different W-Fi network name and password to your existing Telstra modem.
To make life easier you could just change them on the Gen 3 to match your old modem, but you still might need to reconnect some devices because the Gen 3 takes advantage of new WPA3 security.
Telstra Smart Modem Gen 3 specs
Wi-Fi | Wi-Fi 6 802.11ax |
Fallback | 4G LTE |
Bands | Dual band 2.4 GHz (4×4) / 5 GHz (4×4) |
ports | Gigabit WAN x1 |
Gigabit LAN x4 | |
Phone x2 | |
DSL x1 | |
USB2.0 x1 |
Telstra Smart Modem Gen 3 features
The biggest improvement with the Telstra Smart Modem Gen 3 is the move to Wi-Fi 6 802.11ax, which offers improvements in both speed, coverage and reliability. To make the most of it, you’ll want Wi-Fi 6-compatible devices.
The Wi-Fi network also takes advantage of bandsteering, automatically shifting your devices between the 2.4 GHz and 5 GHz bands depending on which is offering the best performance in your current location. As you walk away from the modem to the other end of the house, your devices might switch from fast 5 GHz to reliable 2.4 GHz, then back again as you move closer to the modem.
If you find that the Telstra Smart Modem Gen 3 still isn’t enough to cover all the wireless blackspots in your home, it’s also compatible with EasyMesh for connecting to Telstra’s Smart Wi-Fi Boosters as part of Telstra’s Wi-Fi Coverage Guarantee. If customers aren’t satisfied after 30 days, they can cancel their Smart Wi-Fi Booster repayments with no further charges and receive a one-month credit.
When it comes to 4G fallback, Telstra has increased the maximum speed to 25/5 Mbps. While it likely falls short of your fixed-line speeds, it’s enough to keep you afloat in an emergency. You don’t pay any extra for that mobile data.
It’s not a seamless transition to 4G fallback – downloads, streaming and voice calls are all disrupted for at least 30 seconds during the handover – but it’s enough to ensure you can keep working. When your fixed line service reconnects you’ll automatically switch back.
The modem also features “SmartFix” to fix network problems in the background, with Telstra saying it proactively fixes 15,000 services a month.
Telstra Smart Modem Gen 3 quality
When it comes to Wi-Fi coverage and speed, the Telstra Smart Modem Gen 3 offers a small but clear improvement on its predecessor – perhaps not enough to make it worth the upgrade.
When in the same room as the router, testing on a Wi-Fi 6 capable 2021 MacBook Pro, the difference between the Gen 2 and 3 is negligible in terms of signal strength – around 95% – and internet speeds. Surprisingly, the Gen 3’s ping time of 17 milliseconds is slower than the Gen 2’s 10 ms.
Moving to the next room, the Gen 3’s 5 GHz strengths begin to shine through, seemingly at the expense of the 2.4 GHz network. Signal strength drops to 75% (5 GHz) and 82% (2.4 GHz) bands. This beats the Gen 2’s 70% 5 GHz signal, but doesn’t quite keep up with the Gen 2’s 85% 5 GHz signal.
On the 5 GHz network, speed tests reveal the two modems are still neck and neck on download speeds, but the Gen 2’s upload speeds begin to fall behind by a few Mbps.
Moving four rooms away to the other end of the house, the difference in signal strength is even greater – with the Gen 3 outgunning the Gen 2 on the 5 GHz band but still lagging behind on 2.4 GHz. At this point, on the 5 GHz network, the Gen 3 has the upper hand on both upload and download speeds.
That said, at the other end of the house the Gen 3 is achieving 54.29 / 17.21 Mbps on an NBN50 connection, while the Gen 2 is delivering 51.36 / 16.89 Mbps. Realistically, the difference probably isn’t noticeable during day-to-day use, but it could be more striking if your network is loaded up with a lot of Wi-Fi 6 compatible devices.
GadgetGuy’s take
Assuming you’re a Telstra NBN customer and live within Telstra’s 4G mobile footprint, there’s a lot to like about the Telstra Smart Modem Gen 3. Wi-Fi 6 offers some performance benefits and future proofing, while the step up to 25 Mbps 4G fallback will be welcome by those who are forced to rely on it regularly.
While the Gen 3 offers a slight Wi-Fi performance boost on the Gen 2, it’s probably not worth upgrading for this alone. If the Gen 2’s coverage doesn’t cut it in your home, it’s unlikely the Gen 3’s slight improvement will save the day. Depending on the layout of your home and the issues with your Wi-Fi coverage, you might be better off sticking with the Gen 2 and spending your money on a Telstra Smart Wi-Fi booster.
Would I buy it?
Yes, if I was a new Telstra NBN customer. If I was an existing customer, unhappy with the Wi-Fi coverage of the Gen 2, I’d consider a Telstra Smart Wi-Fi booster instead.
You obvious didn’t try to connect 2.4 smart devices to the GEN3 modem, none of my devices could connect. Wiping out 90% of my smart devices. Telstra tech support services were useless, absolutely useless in resolving the issue, except is sending me a replacement GEN3 modem with exactly the same problems. Obviously it was the same result. Reinstalled my original modem, everything connected. Conclusion no where near a smart modem as advertised.
Hi Allan I just got the gen3 router and booster. I had a d-link ac2300 and had over 60devices connected due to cameras and smart lights, switches etc. I recently did the above upgrade and it has been nothing but dramas it constantly kicks of random devices including cameras, iphones, google homes and even my brand new silicon chip MacBook which has wifi 6. When it kicks a device off it will not let you reconnect unless you turn the router off and on. Basically the devices are connected without internet access. The problem has not stopped in the last 48 hours up to 3 times a day on any random device.
I have since removed the booster with no success I have also logged into the router user interface and have split the 2.4 channel and 5G channels as they seem to be combined by default. Still no success. I have now split the channel and disabled 5G channel only running the 2.4 channel to see how I go. At the moment it’s absolutely useless but as I worked for them for 23 years up till recently, I still like mucking around with new products as it’s not the 1st time I’ve seen a dodgy under researched bit of tech. The actual user interface of the router is the worst I have seen. It locked my whole MacBook up and just sat and loaded for ages. I eventually did a factory reset on the router, as I changed the name of the router (ssid) and it wasn’t broadcasting my new ssid but in the settings it was saying that my new router name was changed successfully but still broadcasting the default ssid. It took a lot of waiting and locking up and turning the router on and off just to make the changes I mentioned. In my opinion so far and as per usual they throw out a new product that has by no means been field tested and it is so full of bugs. It might be ok for a family of 4 that has a phone and an iPad each but that’s it. I’m sure with a whole new version of firmware they will eventually get the bugs out, but by then they will probably make a gen 4 with a whole new set of issues. Anyway sorry for the long email it’s just there’s not much info about them except for Telstra ads saying how great they are, which is far from reality. I hope this helps in someway or another. If my current change doesn’t work I’m going back to my old router and I might try it again in 3 months when I move house. It might have a firmware version update that could help with the bugs. If not bin it is. Lol
Please, a little techo on the SMA connection additions deployment would be handy. Where we have less than 2bars of 4G coverage. Our G3 is bordering on a green/Red LED. A mention of MIMO…Wifi 6 in this speel relating to additions deployment.
I recently upgraded to Gen3 Modem. it is a frustrating experience as none of my devices connect. My bose home speaker 500 will not work, apple airplay does not work. telstra tech support has not even heard about airplay. Telstra tech support is absolutely useless. how did these guys even get recruited to work in technical support with no technical knowledge.
Falling short with the wifi coverage Would anyone recommend a booster, not sure about the Telstra one, thanks
My experience is much the same as Extelstra. My gen 2 goes like a train but I was sold on the increase in devices it would support and slightly faster and better wi-fi. To be honest I have only been able to get it to a solid green light once most times it won’t boot up properly. I have been on the phone to Telstra for 3 hours today and there solution is keep it on and they will monitor notwithstanding that prevents me working – so no solution. I am trying to get it returned and a refund but they do not even know what the proper return process is – a nightmare I have been with them 30 years never again I think we need to move our business to people who are a little more customer focussed
The gen 3 is a useless modem. I am not tech savvy at all but have just got fibre to premises and Telstra sent this modem with the new faster speed plan. Anyway I have 12 smart devices connected. Not really faster than my old setup at all. In the 3 months I have had this setup 3 modems have failed. I have never had this type of problem before my NBN upgrade. Now waiting for my new, 4th modem to arrive. I am not a fan of this gen 3 modem at all.
Just connected a Gen3 I picked up second hand for $30. The Wi-Fi was unstable during setup, but it has settled down and appears to be rock solid. I’m not a Telstra customer, so have this modem connected to Swoop broadband. I prefer two SSID’s for the two bands so uncombined the smart band switching – don’t particularly like it anyway and don’t want to have to reconnect all my devices. Annoyingly the web login uses the long 16-character password from the base of the unit. You can change it, but still requires 12 characters with the usual lower/upper case and number combination requirements. I would be happy to keep using a simple password like admin or password as for other modems.
So far it seems OK. Have a few gen 2 modems, but they occasionally disconnect. Would be nice to be able to backup the config file for easy setup after a reset. Currently on FW version 21.4.039
I just switched over to Aussiebroadband today with my Telstra Gen1 smart modem (model-dja0230) Changeover was smooth & presently experincing zero issues.