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But now, two months later, I’m still on the same slow ADSL I’ve been on for more than a dozen years. And I haven’t heard from Telstra at all.

I supposed I should call them, but the prospect of spending more time on the phone lodging an order which may not be properly implemented is putting me off.

Now, I’m not the general population and I ought not extrapolate my experience to the rest of Australia, but I do have to wonder how regular folk – those not comfortable with technical matters, for example – cope with this kind of thing.

I have to say, it’s pretty damned hard to recommend Telstra as a service company.

And I’m saying that as someone who has been a paying customer of Telstra for 39 years.